Sound Products Support Services

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How to contact Sound Products for Drive-Thru Repair, Audio/Video, Sound Masking in Canada!
Sound Products is 100% owned and operated in Canada. We sell all sorts of Audio Video equipment, Restaurant background music solutions, Drive-Thru Communication systems and everything else Canada wide. If you are looking to work with a real time that cares, then we are your best place to start. We service Quick Service restaurants with Drive-Thru Communications Systems, Headsets, headset repairs, Background music, Serious XM radio, Security Cameras and Surveillance systems. For the office location
COVID-19
With the current COVID-19 pandemic, here at Sound Products we are working to keep our customers and our employees safe. We are limiting physical access to our building and trying to place more emphasis on work from home technologies. Our phone lines and emails are monitored but we will have light staff in our head office. We would like to take this time to also mention that all the major carriers like UPS, FedEx, Purolator are having issues and shipping times may be increased. Our hope is that

Popular Articles
Identifying your Drive-Thru System 3M / Par G5 and XT1
Here at Sound Products we answer a lot of support calls. Most of the calls start with one of our team members asking what model of Drive-Thru system our customer has. Usually the answer to this is “I don’t know” – and that is fine! This guide will ...
G5 - Reboot Base Station
Much like all electronics like home routers and computers, there is something to be said for turning it off and on again. The G5 and XT-1 systems are very similar in the rebooting process. Here are the steps to reset the base station. 1. Locate ...
3M / Par Drive-Thru Headset system - Preventative maintenance
Headsets - Keep clean and oil or grease free by wiping with a degreaser on a cloth. Always put headsets away when not in use. Either hang on a rack or in the charging rack(G5 headsets). Keep Base Station free of dust and grease. Keep charger free of ...
Drive-Thru Troubleshooting
Restaurant can't hear customers - Incoming > restart base station > Tech onsite replace Microphone / wiring Customers can't hear restaurant - Outgoing > restart base station > Tech onsite replace Speaker / wiring Can't hear both ways - Could be ...
Drive-Thru Communications Manuals
Our website is known for having Drive-Thru installation and service manuals. It only makes sense that our support portal should have all these manuals in one place for easy reference. Going forward we will start housing additional manuals here also. ...

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